Phishing alert and suspicious requests


Dear Customer,
We would like to draw your attention to an extremely important safety issue. We must warn you about phishing attacks and suspicious requests from third-party sites that could put your personal and financial information at risk.

Phishing is a deceptive practice used by unscrupulous individuals who seek to obtain sensitive information such as passwords, login details, banking or financial details, by pretending to be a reliable or legitimate source. Such attempts may be through emails, text messages, phone calls or fraudulent websites.

Your security is our top priority, and we want to work with you to protect your personal data. We encourage you to pay special attention and promptly report any phishing or suspicious requests from sites other than our official site.

Here are some guidelines that will help you identify and deal with possible phishing situations:

1. Check the sender's email address carefully: always check that the email address is correct and that it is associated with our company. Suspicious or strange email addresses could be a warning sign.

2. Be careful with links: Avoid clicking on suspicious links or links included in unsolicited emails. Before opening a link, hover the mouse over it to verify the destination URL. If it looks suspicious or unrelated to our services, don't click on it.

3. Never share confidential information: Never give out passwords, logins, financial or personal information via email or on untrusted websites. Remember that we never ask for this information by email.

4. Recognize suspicious requests: Look out for unusual or suspicious requests for payments, shipments or information sharing. If something seems strange or does not appear to be from us, please contact us immediately to verify its authenticity.

We strongly encourage you to report any phishing attempts or suspicious requests. You can contact us using the official channels provided on our website to report these situations. In this way, we will be able to take the necessary measures to protect both you and other users.

Please remember that your cooperation is essential in maintaining a safe online environment for all our users. We are here to support you and answer any questions or concerns you may have regarding the security of your data.

Thank you for your attention and co-operation.